Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!ucsd!nosc!crash!pnet01!rickf
From: rickf@pnet01.cts.com (Rick Flower)
Newsgroups: comp.sys.amiga
Subject: Re: Lattice Phone Number... (Support at it's best!)
Message-ID: <1708@crash.cts.com>
Date: 2 Mar 90 01:16:21 GMT
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Organization: People-Net [pnet01], El Cajon CA
Lines: 30

qhy@mentor.cc.purdue.edu (Tony Hutson) writes:
>>I just called Lattice and they are going to send me my 5.05 update.
>>They said it would take about a week and a half.  Someone requested
>>Lattice's number so I have listed them below.
>>
>>Main Phone: (312) 916-1600
>>Sales: 1 (800) 533-3577        /* I called this one */
>>Technical Support: (312) 916-1100
>>Lattice BBS: (312) 916-1200
>>
>>You need to have your serial number available when you call.
>>
>>                     Tony Hutson
>>

Well, I called up Lattice's BBS and downloaded the entire version 5.05 update
file (around 250k in size) and found that it wouldn't patch my version (which
I was having problems with for some reason beyond description).. So, I called
up Lattice this morning and after a little explaining (Carlotta was going to
put up the problem files on the board for me to D/L) they decided to just send
me the entire set of disks for 5.05... Pretty cool if you ask me.. (I had
problems with updating LMK from 5.02 to 5.04 and having it still work)..  I
suspect if that had been some "other" company, they would have at LEAST asked
me to send back my original disks first!  I quite happy with Lattice's support
system there!  Nice and Quick and to the point!


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