Path: utzoo!utgpu!jarvis.csri.toronto.edu!clyde.concordia.ca!uunet!samsung!rex!rouge!pc.usl.edu!pabres13 From: pabres13@pc.usl.edu (Joubert John V.) Newsgroups: comp.sys.ibm.pc Subject: Re: Problems w/ Gateway 386 and Windows Keywords: Lock UP with Windows Message-ID: <4714@rouge.usl.edu> Date: 1 Mar 90 08:45:24 GMT References: <42900062@uicsrd.csrd.uiuc.edu> Sender: anon@rouge.usl.edu Organization: Univ. of Southwestern La., Lafayette Lines: 30 I have a Gateway 386-20 that had the same problem. At times I would get the abort, retry, fail error and had to tell it to retry often. I called Gateway and told them about it, and they hm-hawed about it just a little, and then I told them that I read on i-net news that someone had this problem fixed with a new motherboard. The guy told me yes, he has seen this before, and that he would send me a new motherboard.... but then, oh no! my warranty ran out the week before. I asked him if he could help me out with this, because if he counted all my downtime since I had his machine (which he has on record) he could see that I really had a working machine for less than 11 months. He checked with his boss, and they agreed with me! Anyway... the company sent me a new "BT-3MM (SMT)" 80386 motherboard (neat chip set), and everything works fine. I have never heard of this brand of motherboard, but it is working fine. I also think that possibly you hit a deadhead (rec.gdead ? :-) ) cin the tech support dept. Tell the secretry that handles the routing of the calls your problem, and that want a new tech support rep, or else you want to talk to the head tech. It worked for me about a year ago. I think that they have pretty good tech support staff, but once in a while, any company can have a brainless bum (for a while anyway). -- John Joubert | /\ | /\ | _ Internet: pabres13@pc.usl.edu | \|<>|>|> \|<>|>|><`|`| GENIE: J.JOUBERT |--/|-------/|------------ | \/ \/