Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cs.utexas.edu!usc!trwind!venice!ries From: ries@venice.SEDD.TRW.COM (Marc Ries) Newsgroups: comp.sys.ibm.pc Subject: Re: packard-bell - anyone know of them? Message-ID: <354@venice.SEDD.TRW.COM> Date: 5 Mar 90 21:19:23 GMT References: <765@s6.Morgan.COM> Reply-To: ries@venice.sedd.trw.com (Marc Ries) Distribution: usa Organization: TRW Systems Engineering & Development Division, Redondo Beach, CA Lines: 34 In article <765@s6.Morgan.COM> joec@Morgan.COM (Joe Collins) writes: >Packard Bell is offering an XT-compatible computer with >640kb RAM, 30MB Harddisk, CGA-monitor, 4 slots on an >XT class machine, with cpu switchable between 4.77/10mhz. >The price was $899, including a 14" CGA monitor. > >My friend is considering this for his first foray into >computers. I welcome any email directly to me regarding, >I hate to see my friend get a machine and then have all >sorts of problems with it.... While I can not speak for the XT-Class machine, I can say that I have had MONUMENTAL TROUBLE with their 286 class machine, so much so that out of frustration I (luckily) got my money back and basically vowed to never to purchase a PB computer again. What I can say about PB as a whole is their HORRENDOUS technical support. I've had two different techs give two differents answers within minutes of each other. You will NEVER get a technician on a first call and I've had them wait for over a week to call back when I had a machine that was DEAD IN THE WATER (bad mother board - for the second time) and I needed it. Don't be fooled by their 120-day, 72-hour or less on-site support, either. Cause that 72-hour or less is a contract between you and PB's outside service contractor's -- not between you and PB. If PB doesn't get back to you in week, it's your tough luck. etc. -- Marc Ries ries@venice.sedd.trw.com (ARPA) somewhere!trwind!venice!ries (UUCP) #include