Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!wuarchive!mit-eddie!mit-amt!mjkobb
From: mjkobb@mit-amt.MEDIA.MIT.EDU (Michael J Kobb)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Opinions on La Cie hard disks??
Summary: Tell them what you told us
Message-ID: <1744@mit-amt.MEDIA.MIT.EDU>
Date: 3 Mar 90 06:09:59 GMT
References: <90053.120147AKB101@psuvm.psu.edu> <11220001@hpccc.HP.COM> <315@spt.entity.com>
Reply-To: mjkobb@media-lab.media.mit.edu (Michael J Kobb)
Organization: MIT Media Lab, Cambridge MA
Lines: 35

In article <315@spt.entity.com> mdc@spt.UUCP (Marty Connor) writes:

>I just had a LaCie 40 meg drive fail, and LaCie, if you're listening,
>you need to talk to your customer support people about who pays their
>salaries.  The talk I had with the tech was not cordial.  I was told
>that I had to find the invoice for the particular drive even though I
>registered it.

Hi,

  Just a suggestion:  call up LaCie and ask to speak to a manager, and tell
him/her what you said above.  I've never had any complaints with the
friendliness of LaCie's people, and they've always been very scrupulous about
calling me back when I've called with questions, and recently with the
problems with my 105Mb drive (see my earlier messages).

  It is not really reasonable, I agree, for them to want you to find the
invoice.  My invoice has a serial number sticker stuck to it, and I would
think that their records would have much the same thing.  They should
definitely be able to keep track of them, since they sell direct!

  I'm getting ready a letter with some suggestions that I have.  You might do
the same.  Among the things I'm suggesting:

  o  As long as they plan to sell internally-terminated drives with 25-pin
connectors, they should be able to tell you where you can find a 25-pin SCSI
terminator, should you need one.
  o  They should send a BLOODY HARDWARE MANUAL.  I didn't get one.  I asked
why, and they said that it was confusing, and so it was being rewritten.
Nonetheless, I got absolutely zero instructions about termination issues,
including how to remove the internal stuff, etc. (In their defense, the tech I
spoke to was very knowledgeable, and told me exactly how to remove the
terminators). 

--Mike