Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!sdsu!crash!pro-pac.cts.com!tsouth
From: tsouth@pro-pac.cts.com (System Administrator)
Newsgroups: comp.sys.apple
Subject: Re: Matt, please listen! (Was Re: contacts in Norman, OK)
Message-ID: <1785@crash.cts.com>
Date: 9 Mar 90 16:56:03 GMT
Sender: root@crash.cts.com
Lines: 33

In-Reply-To: message from toddpw@tybalt.caltech.edu

Todd,

As someone who has watched the net for at least three years now, I think
you might need to understand a couple of things about DTS.  In the very
beginning of their active participation on this net (including setting up
the excellent FTP which I _no longer_ have access to! argh!) Apple DTS
has pretty much always had the position of help when they can, but do not
disclose protected information.  No matter what you do or say to them or
the folks at Claris, this WILL NOT change because they are under CONTRACTUAL
obligation.

I empathize with your furvor.  My suggestion, though, is to stop sending
lengthy replies to DTS as it does no good.  Instead, you should inquire as
to the best way to make your concerns heard by upper management if you
really want to get something done.  I have posted numerous letters to them
in the past, and eventually you will find that flaming your best friends
and/or associates who BASICALLY FEEL THE SAME WAY THAT YOU DO EVEN IF THEY
CAN'T LEGALLY ADMIT IT will do nothing more than make them feel
unappreciated.  I am not ignoring your input, but I am saying that if
you are constantly giving crap to DTS it does nothing more than turn
them off to participation in this medium.  Don't stab your best line of
support and/or information in the back, mate.

Todd South

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