Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!hplabs!hpda!hpcuhc!hpspcoi!dlow
From: dlow@hpspcoi.HP.COM (Danny Low)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Why do magazine's review mail-order PC brands
Message-ID: <1640077@hpspcoi.HP.COM>
Date: 13 Mar 90 19:15:13 GMT
References: <1990Mar6.024915.1295@cs.dal.ca>
Organization: HP Lovecraft Division
Lines: 22

>MOST of the problems with clones that have been shipped are caused by
>shipper abuse. ... You simply cannot blame that on the
>clone maker -- it is beyond his control 

This is NOT beyond the control of the clone maker. Proper packing
can reduce this problem. Strife testing includes shaking and drop of the
Vectra PC in shipping containers to find any problems in this area.

>You use Seagate Drives in the Vectras (ES12/QS16 models).  I have replaced 
>over 10 of them in the last year with "stiction" problems.  Looks like HP 
>quality control didn't catch it any better than anyone else's quality control!

We are not too happy about this problem either. If you are replacing
stiction problem drives you are doing your customers a disservice.
The problem can be solved by taking the drive out and giving it a
quick twist counterclockwise to spin the disk free. This problem
is inherent in the design of the drive according to a Seagate engineer
I talked to. Replacing the drive is only a solution if you replace it
with a non-Seagate drive. 

			   Danny Low
     HP SPCD   dlow%hpspcoi@hplabs.hp.com   ...!hplabs!hpspcoi!dlow