Path: utzoo!attcan!uunet!clyde.concordia.ca!jarvis.csri.toronto.edu!cs.utexas.edu!usc!brutus.cs.uiuc.edu!ux1.cso.uiuc.edu!ux1.cso.uiuc.edu!m.cs.uiuc.edu!p.cs.uiuc.edu!gillies
From: gillies@p.cs.uiuc.edu
Newsgroups: comp.sys.mac
Subject: Re: Apple Announces 1 year warranty
Message-ID: <126900191@p.cs.uiuc.edu>
Date: 10 Mar 90 17:39:27 GMT
References: <39307@apple.Apple.COM>
Lines: 23
Nf-ID: #R:apple.Apple.COM:39307:p.cs.uiuc.edu:126900191:000:1128
Nf-From: p.cs.uiuc.edu!gillies    Mar  9 22:57:00 1990


Congratulations to Apple for finally responding to its customers needs
(more like demands).  I think 3 months of retroactive warranty is a
generous offer.  I got screwed by 15 days on THINK C v3.0 (no
retroactivity, and THINK had a history of offering it), and remember
the irritation, but that's life.

Apple *could* have been more discrete: Offer to sell 50%-discounted
pro-rated warranty coverage up to 1 year, for everyone who purchased a
machine within the last 12 months, so that every purchaser in the last
12 months could extend their warranty to the full 12 months, at a
discount.  This is a much more friendly "soft" cutoff.  It probably
wouldn't cost Apple that much.

Let's hope that some day, Apple takes quality far enough to offer a
2-year or 3-year warranty.  Automobiles already carry longer
warrantees, and yet American companies still need to demonstrate they
are the highest-quality producers to survive in today's world market.


Don W. Gillies, Dept. of Computer Science, University of Illinois
1304 W. Springfield, Urbana, Ill 61801      
ARPA: gillies@cs.uiuc.edu   UUCP: {uunet,harvard}!uiucdcs!gillies/