Xref: utzoo comp.sys.mac.hardware:2218 comp.sys.mac:50508 Path: utzoo!attcan!uunet!samsung!think!mintaka!bloom-beacon!cambridge.apple.com!spt!mdc From: mdc@spt.entity.com (Marty Connor) Newsgroups: comp.sys.mac.hardware,comp.sys.mac Subject: Re: Comments requested on: MAYA/buying used Macs Summary: BE WARY OF MAYA Keywords: MAYA BAD SERVICE UNTRUSTWORTHY Message-ID: <319@spt.entity.com> Date: 13 Mar 90 14:47:09 GMT References: <7914@tank.uchicago.edu> <3720@alliant.Alliant.COM> Reply-To: mdc@spt.UUCP (Marty Connor) Distribution: na Organization: Hacks 'R' Us, Cambridge, MA Lines: 56 In article <3720@alliant.Alliant.COM> eaw@alliant.Alliant.COM (Eric Woudenberg) writes: >In article <7914@tank.uchicago.edu> gft_robert@gsbacd.uchicago.edu writes: > >>a) Has anyone had any dealings with MAYA? Good or bad? How is their used >>stuff (it has a 1 year parts/labor warranty, BTW). How 'bout repairs. > >I bought an apple 2 page display from them for $1600. Very good condition, >good display quality (I asked them to look at it carefully before they >shipped it). They said they would take it back if I didn't like it. >The 1 year warranty is good stuff. Probably good folks. I'd like to add another data point to the discussion. I have been working with clients who have gone through a nightmare with Maya, and I can no longer recommend them. Their one-year warranty is very weak, because they are the only ones who can honor it. This means that if your machine dies, you have to ship it UPS to Vermont, and they will take a look at it. My clients bought two SE20s and a LaserWriter II. The first SE was DOA and had to be shipped back. The case was cracked in transit, and the keyboard crushed. 6 working days lost in the transaction. The second SE had a head crash after 3 weeks. I ran diags, removed the drive to send back to them. They refused to replace the drive if it wasn't in the machine, and then refused to honor the warranty because the drive had been removed. This drive is an old Seagate with a mean-time-between-failure of 2.5 years. If it was used, you can imagine that it was asking to die. My clients did not get a manual nor installation disks with the LaserWriter II, even after the 3rd request. I had to install the LaserWriter fonts for them. The manager they spoke to lectured them about how good a deal they were getting as he told about not honoring the warranty. I guess that's customer service. My advice is to avoid Maya if possible; At the very least realize that you'll have to ship your Mac to Vermont to get it fixed if it breaks. Also, you may deal with people who are good at the sale and cold afterwards. Caveat Emptor (let the buyer beware). Calling 'em as I saw 'em... Marty -- Marty Connor, Marty's Computer Workshop, "Specializing in Macintosh Training" 126 Inman Street, Cambridge, MA 02139; (617) 491-6935 mdc@entity.com, or ...{harvard|uunet}!mit-eddie!spt!mdc