Xref: utzoo comp.sys.mac.hardware:2265 comp.sys.mac:50625 Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!mcgill-vision!bloom-beacon!mintaka!yale!think!zaphod.mps.ohio-state.edu!usc!apple!mips!bridge2!ngg From: ngg@bridge2.ESD.3Com.COM (Norman Goodger) Newsgroups: comp.sys.mac.hardware,comp.sys.mac Subject: Re: Comments requested on: MAYA/buying used Macs Keywords: MAYA BAD SERVICE UNTRUSTWORTHY Message-ID: <1418@bridge2.ESD.3Com.COM> Date: 14 Mar 90 23:52:59 GMT References: <7914@tank.uchicago.edu> <3720@alliant.Alliant.COM> <319@spt.entity.com> Followup-To: comp.sys.mac.hardware Distribution: na Organization: 3Com Corp., Mt. View, CA Lines: 71 In article <319@spt.entity.com> mdc@spt.UUCP (Marty Connor) writes: > >Their one-year warranty is very weak, because they are the only ones >who can honor it. This means that if your machine dies, you have to >ship it UPS to Vermont, and they will take a look at it. Since Maya is the one's warranting the equipment they send you, you expect them to allow you to get it fixed somewhere else if it breaks? Its not like you bought it from Apple so you can bring it to any dealer you wish for warranty repair. >My clients bought two SE20s and a LaserWriter II. >The first SE was DOA and had to be shipped back. The case was cracked >in transit, and the keyboard crushed. 6 working days lost in the >transaction. Am I to assume you are blaming Maya for damage in shipping? Did they improperly pack the equipment for shipping? If they properly packed the equipment, and the shipper damaged it, how can you blame Maya for the 6 days lost?? >The second SE had a head crash after 3 weeks. I ran diags, removed >the drive to send back to them. They refused to replace the drive if >it wasn't in the machine, and then refused to honor the warranty >because the drive had been removed. This drive is an old Seagate with >a mean-time-between-failure of 2.5 years. If it was used, you can >imagine that it was asking to die. I don't see any problem with Maya not wanting you to disassemble the Macintosh, its their warranty coverage and you should live within whatever quidelines that they might have established for obtaining warranty service. I don't think very many Apple dealers will let you walk in with a dead HD from and SE under warranty and give you a new HD to install by yourself. Since the equipment is used to begin with, you assume the liability that something could go wrong should some component be about to fail. This is not Maya's fault, you assumed to much IMHO. >My clients did not get a manual nor installation disks with the >LaserWriter II, even after the 3rd request. I had to install the >LaserWriter fonts for them. >The manager they spoke to lectured them about how good a deal they >were getting as he told about not honoring the warranty. I guess >that's customer service. >My advice is to avoid Maya if possible; At the very least realize >that you'll have to ship your Mac to Vermont to get it fixed if it >breaks. Also, you may deal with people who are good at the sale and >cold afterwards. >Caveat Emptor (let the buyer beware). >Calling 'em as I saw 'em... >Marty > While I think it was a little short sighted not to ship the LaserWriter support disks & Manuals, thats about the only shortcoming that I can see to blame Maya for. The rest to me is sort of obvious that no company is going to let you do your own repairs and ship you replacement parts while they are footing the bill for the parts. What if you damaged a replacement drive if they were nice enough to send you one? Would you be honest enough to say you broke it during re-installation? And foot the bill, or would you send it back and tell them that you received another defective drive?? If Maya is going to warrant their used Mac's for a year, you abide by their conditions for the service, or you buy new Mac's and see if your local Apple dealer can do better at perhaps twice the cost of the used Mac. -- Norm Goodger SysOp - MacInfo BBS @415-795-8862 3Com Corp. Co-SysOp FreeSoft RT - GEnie. Enterprise Systems Division (I disclaim anything and everything) UUCP: {3comvax,auspex,sun}!bridge2!ngg Internet: ngg@bridge2.ESD.3Com.COM