Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!brutus.cs.uiuc.edu!apple!rutgers!pyrnj!esquire!baumgart
From: baumgart@esquire.dpw.com (Steve Baumgarten)
Newsgroups: comp.sys.mac.programmer
Subject: APDA woes [was: Re: Script Manager]
Message-ID: <1839@esquire.UUCP>
Date: 8 Mar 90 15:20:31 GMT
References: <22.25F25578@imagery.FIDONET.ORG>
Sender: news@esquire.UUCP
Reply-To: baumgart@esquire.dpw.com (Steve Baumgarten)
Organization: Davis Polk & Wardwell
Lines: 31
In-reply-to: Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG (Jim Spencer)

In article <22.25F25578@imagery.FIDONET.ORG>, Jim.Spencer@p5 (Jim Spencer) writes:
>Well I'm glad someone is satisfied.  In my case they billed me last
>Fall for my annual membership which wasn't due until now.  When I
>called them, they said to ignore the bill, they had a foulup that
>effected several customers.  Nevertheless, in November, they failed
>to send me the Fall APDALog.  In January I called them and they told
>me that according to their records, my membership had lapsed last
>January (it wouldn't have run until March even if I hadn't paid the
>bill which I did).  Now, like clockwork, my bill for the next year
>arrives but interestingly, they haven't published a catalog in 6
>months.  I got much better service when APDA was handled by the
>outsiders in Washington.

I thought it was just me.  They still owe me the rest of last year's
tech notes -- I would have been better off finding some who could FTP
them for me and then just printing them out myself.  I've more or less
written the organization off, and it bothers me that I have to pay a
"membership fee" to get such consistently shoddy service.

Why on earth is everything a problem with these people?  They're not a
young startup anymore, so they can't use that excuse.  Hell, I'm not
even griping about the somewhat inflated prices and bizarre shipping
and handling fees -- if they could just send me what I order in a
reasonable amount of time, and send me my APDAlog once in a while I'd
be happy.

--
   Steve Baumgarten             | "New York... when civilization falls apart,
   Davis Polk & Wardwell        |  remember, we were way ahead of you."
   baumgart@esquire.dpw.com     | 
   cmcl2!esquire!baumgart       |                           - David Letterman