Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!yale!cmcl2!esquire!baumgart
From: baumgart@esquire.dpw.com (Steve Baumgarten)
Newsgroups: comp.sys.mac.programmer
Subject: Re: APDA woes [was: Re: Script Manager]
Keywords: No Catalogs Lousy Service!
Message-ID: <1848@esquire.UUCP>
Date: 13 Mar 90 19:16:24 GMT
References: <22.25F25578@imagery.FIDONET.ORG> <1839@esquire.UUCP> <1990Mar9.055910.1559@chinet.chi.il.us>
Sender: news@esquire.UUCP
Reply-To: baumgart@esquire.dpw.com (Steve Baumgarten)
Organization: Davis Polk & Wardwell
Lines: 43
In-reply-to: henry@chinet.chi.il.us (Henry C. Schmitt)

In article <1990Mar9.055910.1559@chinet.chi.il.us>, henry@chinet (Henry C. Schmitt) writes:
>I haven't received any APDAlogs since last summer's issue either!  I
>gave up on trying to get any tech notes from them as they're always
>3-4 months late!
>
>Every time I call them about this, I get promises that "I'll put the
>catalog in the mail myself" but nothing happens!
>
>I think we should break up their monopoloy, if they had to compete,
>they'd have gone out of business long ago.
>
>Please, everyone who's having problems, send them email at
>APDA@applelink.apple.com!
>-- 
>  H3nry C. Schmitt     | CompuServe: 72275,1456  (Rarely)
>                       | GEnie: H.Schmitt  (Occasionally)
> Royal Inn of Yoruba   | UUCP: Henry@chinet.chi.il.us  (Best Bet)

Well, sometimes griping in public gets results.  Over the weekend I
got some mail from Phil Ostrom (OSTROM1@applelink.apple.com), the APDA
operations manager.  He seemed quite sympathetic and concerned, and
promised to send me the latest APDAlog and the 1989 tech notes that I
paid for but never received.

For everyone's information, the last issue of APDAlog was the fall '89
issue, so that's why no one's gotten one since.  They're supposed to
be mailing the new issue by the end of the month.

It was also interesting to find out that APDA has no record of my tech
note order -- even though I ordered the notes in July and they did in
fact ship the tech notes from the beginning of the year.  Fortunately
I saved my receipt.  You'd think a computer company would be able to
just put all this in a database, but what do I know?

I'll let everyone know how this comes out.  APDA sure has a lot of
problems, but it's good to know that someone cares about the
situation. 

--
   Steve Baumgarten             | "New York... when civilization falls apart,
   Davis Polk & Wardwell        |  remember, we were way ahead of you."
   baumgart@esquire.dpw.com     | 
   cmcl2!esquire!baumgart       |                           - David Letterman