Path: utzoo!attcan!uunet!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!AVELON.LERC.NASA.GOV!fsfacca From: fsfacca@AVELON.LERC.NASA.GOV (Tony Facca) Newsgroups: comp.sys.sgi Subject: Re: Hot Line Message-ID: <9003141351.AA19379@avelon.lerc.nasa.gov> Date: 14 Mar 90 13:51:10 GMT Sender: daemon@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 24 > "Prof. David F. Rogers" writes: > > I have long recommended and still recommend an electronic mail Hot Line. > This solves the time zone problem and significantly increases the > interaction for those of us who have email access. Why is SGI so I second this recommendation. I can't see that it would require an inordinate amount of time on SGI's part to establish an e-mail Hot Line. We could mail problems "in our own words" and include system error messages. This may even cut out some lead time as the Hot Line personnel won't have to take all this information down. When the e-mail gets to SGI, it can still receive a message ID number which can be mailed back to the requester to let us know that the mail has been received and is being worked on. Works for me. -- ----------------------------------------------------------------------------- Tony Facca | phone: 216-433-8318 NASA Lewis Research Center | Cleveland, Ohio 44135 | email: fsfacca@lerc08.lerc.nasa.gov -----------------------------------------------------------------------------