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From: martinm@kmart.sgi.com (martin)
Newsgroups: comp.sys.sgi
Subject: Re: Hot Line
Message-ID: <5245@odin.SGI.COM>
Date: 14 Mar 90 17:11:21 GMT
References: <9003131856.aa03408@CAD.USNA.MIL>
Sender: news@odin.SGI.COM
Organization: Silicon Graphics, Inc., Mountain View, CA
Lines: 29

In article <9003131856.aa03408@CAD.USNA.MIL> dfr@CAD.USNA.MIL ("Prof. David F. Rogers") writes:
>
>
>There is usually 2-3 days of this before the problem gets defined, much less
>resolved. We can't afford that and neither can commercial customers.
>
>I have long recommended and still recommend an electronic mail Hot Line.
>This solves the time zone problem and significantly increases the
>interaction for those of us who have email access. Why is SGI so
>reluctant to develop an email Hot Line?
>


until there is an official e-mail hot line, i freely give my email to calls
i have taken. i also ask the call administrators to ask for an e-mail address
when a customer calls back that i have had a hard time reaching. it is 
perfectly acceptable to give your e-mail address to the call administrator
when first opening a call. this is still not as good as an electronic mail
hot line, but still cuts time down between coasts.


Martin McDonald
SGI
			Life is unpredictable.
			  Eat dessert first.
Martin McDonald
SGI
			Life is unpredictable.
			  Eat dessert first.